If you are unsatisfied with the lifespan or quality of your blooms, please contact us at info@popfloralstudio.com within 24 hours to discuss. We may ask for photos as proof so that we can pass these on to our suppliers. We will not replace any florals if contacted after 24 hours. No responsibility is taken for flowers left out in extreme weather.

It is the buyer's responsibility to make sure the recipient will be home or deliver to a workplace.

We are unable to offer a replacement if incorrect delivery information is given to us.

It is the sender's responsibility to make sure they provide us with detailed and accurate delivery instructions.

If the wrong delivery address is given, we can re-deliver, but at an additional cost.

In the event a refund is provided a $15 administration fee will be charged.

There are no refunds or exchanges for change of mind.

Pricing includes GST, delivery fees are calculated at the checkout.

If you do not agree or are unable to agree with ANY of the above terms and conditions, then you must not place an order or enquire. All discrepancies will be referenced back to the above terms on all orders, quotes, emails or any forms of communication with POP! Floral Studio. Any enquiries regarding the above can be directed to info@popfloralstudio.com xo